Troubleshooting

Possible causes

• No or unstable internet connection (for streamed songs)
• The song isn't currently available from the provider
• A temporary third-party service issue
• A temporary app state issue

Try this

1. Check your internet connection (Wi-Fi or cellular data).
2. Try another song to see if the issue is specific to one track.
3. Close and reopen Tunora.
4. Check whether the issue affects streaming or your local/imported music — if local music plays but streaming doesn't, it's likely a connection or provider issue.
5. If it continues, contact support with the song name and what you tried.

Possible causes

• No internet connection
• The title or spelling doesn't match
• The content isn't offered in your region
• A temporary provider issue

Try this

1. Confirm you're online and try the search again.
2. Try a different spelling, or search by the artist name.
3. Adjust the filter chips (songs, albums, artists, playlists).
4. Check your Region in Settings — availability varies by location.
5. Wait a moment and retry, in case the provider is briefly unavailable.

Possible causes

• The import didn't finish
• The file format isn't a supported audio type
• The library view needs a moment to refresh

Try this

1. Re-run the import from Library and confirm the files were selected.
2. Make sure the files are audio files in a supported format.
3. Reopen the Library tab, or close and reopen Tunora to refresh.
4. If the file came via Wi-Fi transfer, confirm the upload completed.

Possible causes

• The iPhone and computer are on different networks
• The transfer screen was closed on the iPhone
• Network settings are blocking the local connection

Try this

1. Put your iPhone and computer on the same Wi-Fi network.
2. Keep Tunora open on the Wi-Fi transfer screen while uploading.
3. Type the exact web address Tunora shows into your computer's browser.
4. If it won't connect, disable any VPN or restrictive network isolation and try again.
5. As an alternative, import the files through the Files app instead.

Possible causes

• Tunora Pro isn't active (the Equalizer is a premium feature)
• The effect is subtle at the current settings

Try this

1. Confirm Tunora Pro is active. If you subscribed, use Restore Purchases.
2. Open Settings → Audio → Equalizer and try a preset with a clearly different profile.
3. Make sure playback is active so you can hear changes in real time.
4. Still stuck? See premium activation below.

Try this

1. Confirm your subscription is active in Settings → [your name] → Subscriptions on your iPhone.
2. In Tunora, use Restore Purchases.
3. Make sure you're signed in with the same Apple Account used to subscribe.
4. Check your internet connection and reopen the app.
5. If it's still locked, contact support.

Try this

1. Open Tunora and tap Restore Purchases.
2. Verify you're using the same Apple Account that made the purchase.
3. Check Settings → [your name] → Subscriptions to confirm the subscription shows as active.
4. Ensure you have a stable connection, then reopen Tunora.
5. If Pro still isn't active after a few minutes, contact support and include the approximate purchase time. Please don't send payment card numbers or codes.

Try this

1. Confirm the music was actually imported into Tunora (from Files, Apple Music, or Wi-Fi transfer). Tunora plays music you add to it, not your entire device library automatically.
2. Re-run the import and make sure the files are supported audio types.
3. Reopen the Library tab or restart the app to refresh.
4. See Local music isn't appearing for more.

Streaming and discovery come from third-party music services. Streaming can be unavailable because of a lost connection, a provider-side change, regional availability, or a temporary outage on the provider.

Try this

1. Check Wi-Fi or cellular data and retry.
2. Try a different song or artist.
3. Wait briefly and try again if a provider seems to be down.
4. Play your imported local music, which works offline, in the meantime.

Tunora doesn't control third-party catalogs and can't fix outages on those services. Learn more on Music & Content.